Co-Creating Content

Examples of Student Work and Co-Created Resources

This page features examples of ways I have co-created innovative assessments and resources with my students. I constantly strive to remove barriers to access by finding ways to enable my students to use their own unique talents and experiences to connect to course content.

Creative Content and Assessments by Students

Te Awahou Nieuwe Stroom

In 2021 my postgraduate student class went on a field trip to Te Awahou Nieuwe Stroom in Foxton to understand how intercultural principles can be designed into a service-scape. From that experience we developed an instructional film about the visit.

The film can be viewed below. Hosted on YouTube.


This brief film was created by a student to explain a bottleneck problem at Deep Creek Brewery in Browns Bay, Auckland. The video features an interview with the manager of the brewery.

Go here to see this resource hosted on Vimeo. And here to see more about the assignment.

Comic Strips

My students created a comic strip to explore the ways that employees are sandwiched between the twin demands of the customer and manager.

Go here to see the comic strip and an explanation of the assignment.

I also co-wrote about the learning and assessment activity in a published article in the highly ranked journal Journal of Management and Organization.

Another variation done by students can be seen in the thumbnail above on the topic of overbooking and in the style of the iconic Space Invaders game.



Storyboarding is a common method in service management to represent a process. Students prepared storyboards using photographs and some comic elements of exaggeration. The results can be seen above for dealing with a Wifi provider, and below in a thumbnail for dealing with Study Link.


Students took photos of queues they experienced in everyday life and we created this poster to celebrate the diversity of our queuing and waiting experiences. This was a class activity.

You can go here to see this poster with a brief explanation of the activity.

Learning through Safe Risk and Self-Video

Human Resource Development students learnt how to skateboard, coach, learn on the job, and learn through failure. They also created most of the content for this video, using the camera and their own cell phones to take pictures of themselves.

Go here to see this video.

Other Innovative Resources

Swim Lane Diagram Animation

An example of how I use OnBoard Skate in my teaching and also for developing novel resources for online teaching. This animation is of the Police Vetting process. All our OnBoard coaches must be Police Vetted as they work with young people in schools. I use this to show students how to create a swim lane diagram. It is embedded in a lesson in Stream.

You can see the resource and play it here. Hosted on Massey OneDrive.

Using Go Pro and Other Cameras

Funded by Fund for Innovation and Teaching (2010), this project involved experimenting with learning-in-the-field through the use of Go Pro cameras. I used Paintballing as a case study to develop the resources.

Go here to see an explanation of how the resource was used to help explain the service logic concept. And here for a blog that was created to explain the project and its outcomes.


Wildlife Foxton Trust and One Welfare

Since 2019 I have been working with stakeholders in Foxton on a research project funded by an MBS grant on the rejuvenation of the area. One stakeholder has been the Wildlife Foxton Trust. I have developed a resource for the Trust to explain One Welfare in the context of their operation and I use this resource to help students understand the link between human and ecological flourishing.


I interviewed the manager of Spookers and created a case study which I use to discuss issues in service management and meaningful employment. Spookers employ many 'marginalised' people who have found their home with this whacky bunch.

Go here (Part 1) and here (Part 2) to see this case resource.

There is now a film about Spookers which I recommend. The trailer plays in Part 1 as an introduction to Spoolers.

Examples of Animations Created for Stream Lessons and Books

The resource above and below were created to give simple-to-understand explanations of fundamental concept in a course. They also pop up at all places in the course because of the use of a linked glossary function.

individual-4737172-a-short-story (1).pdf

Learning how to Write Business Assignments Differently by Watch, Do, Review - Individual 4737271

In order to help students understand how to present knowledge differently in a story in relation to a business issue, I wrote a short story in response to the issue of Net Neutrality. Net Neutrality is the principle that an internet service provider (ISP) has to provide access to all sites, content and applications at the same speed, under the same conditions without blocking or giving preference to any content.

Click on the image above to see the resource. The story was entered into a London Review of Books competition and gained a special mention.

'Wearable Wisdom'

T-Shirt Business in Small Business Management

In 2016 I structured my Small Business Class so that students followed the content of the course as the class set up an online T-Shirt business (NFP) 'Wearable Wisdom'; using Wix Store function, and their favorite Philosophy quotes in designs.

Istanbul Bazaar

This resource is a multimedia Connect presentation explaining the service-scape concept in a different (Turkish) cultural context.

Go here to see this resource hosted on You Tube (the imbedded videos play but the quality isn't great) and here to see the resource explained in more detail with google slides integrated. This is an example of the integration of research and teaching activity.


A photographic narrative by a student on the Auckland Rugby World Cup experience, reflecting on various points of interaction and their effectiveness at delivering the emotions expected.

Go here to see the whole story. Hosted at Google Slides.

Students receive instructions about how to photograph for their assessments, a resource developed as part of a Fund for Innovation in Teaching Grant. For example see here.